Chapter 15 The Subsystems Menu
The RmCm Menu Option
15-12
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
• Remove Skill—to remove skills from the selected agents (see Removing
Skills, page 15-12).
Adding Skills
When you click the Add Skill button in the Assign Skills area of the Unified CCX
Configuration web page, the Add Skills area opens. Use the Add Skill area to add
a resource group and skills to the selected agents.
Related Topic
Assigning Resource Groups and Skills to Agents in Bulk, page 4-21
Removing Skills
When you click the Remove Skill button in the Assign Skills area of the Unified
CCX Configuration web page, the Remove Skill area opens. Use the Remove Skill
area to remove skills from the selected agents.
Related Topic
Removing Skills from Agents in Bulk, page 4-23
Remote Monitor Configuration
Note The Remote Monitor hyperlink appears on the navigation bar of the Unified CCX
Configuration web page only if you have purchased and activated a Unified CCX
Premium license package.
Use the Remote Monitor areas of the Unified CCX Configuration web page to
specify the monitoring method: by agent or by CSQ.
To access this configuration area, click the Remote Monitor hyperlink on the
navigation bar of any Unified CCX Configuration web page; the Remote Monitor
summary web page appears.
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