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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 7 Managing Prompts, Grammars, Documents, and Custom Files
Managing AAR Files
Creating AAR Files
You create an AAR file using a jar or WinZip tool.
An AAR file format is similar to a Zip file format. It includes an optional
META-INF directory which is used to store configuration data, including security,
versioning, extension and services.
Uploading AAR Files
To upload an AAR file, complete the following steps.
Procedure
Step 1 From the CRS Administration menu bar, choose Applications > AAR
Management.
The AAR Management web page opens.
Step 2 Enter a file name or click the Browse button to upload a file.
Step 3 Click OK.
The contents of the AAR file are uploaded to the respective folders.
Note If the AAR file is not formatted correctly or is missing some custom files,
Cisco CRS generates an error.
The META-INF Directory
Cisco CRS uses the following files and subdirectories in the META-INF directory
to configure applications, extensions and services:
• MANIFEST.MF. The file used to define extension and application related
data (see AAR Manifest, page 7-23).
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