Chapter 15 The Subsystems Menu
The RmCm Menu Option
15-10
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Access the Resource Groups Configuration area by clicking the Add a New
Resource Group hyperlink in the Resource Groups area of the Unified CCX
Configuration web page.
Related Topic
Creating, Modifying, and Deleting Resource Groups, page 4-12
CSQ Configuration
Use the CSQ area of the Unified CCX Configuration web page to display existing
CSQs, to delete a CSQ, and to add a new CSQ.
To access the CSQ area, click the Contact Service Queue hyperlink on the
navigation bar of the Unified CCX Configuration web page.
To modify an existing CSQ, click Name within the summary table entry; the CSQ
Configuration web page opens. (On this configuration information page, click the
Open Printable Report of this CSQ Configuration hyperlink to open the
Contact Service Queue Report in a new window. For this CSQ, the report lists the
contact service queue name, contact queuing criteria, automatic work status,
resource selection criteria, resource pool selection model, resource group, and
resources.)
To add a new CSQ, click the Add a new Contact Server Queue hyperlink. (For
more information, see the section that follows.)
Adding a CSQ
Use the Contact Service Queue Configuration area to add a new CSQ.
To access the CSQ Configuration area, click the Add a New Contact Service
Queue hyperlink in the Contact Service Queue area of the Unified CCX
Configuration web page.
Related Topic
Creating, Modifying, and Deleting CSQs, page 4-24
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