Chapter 4 Provisioning Cisco Unified CCX
Unified Gateway Auto-Configuration Details
4-44
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Some of the configurations performed on the Unified CCX using the appropriate
web page in Cisco CRS Administration will be automatically configured on
Unified ICME via the Unified Gateway. The following table provides a list of
these configurations, the equivalent term used on Unified ICME for these
configurations, and the Configuration Manager tool that can be used on the
Unified ICME Admin Workstation to view these configurations.
Note These configurations and their attributes cannot be changed on Unified ICME if
auto-configuration is enabled on Unified ICME.
Unified CCX Term Unified ICME Term Unified ICME Configuration
Application Service Service Explorer
CTI Port Trunk Peripheral Monitor
Route Point (Trigger) Routing Device Peripheral Monitor
CSQ Skill Group Skill Group Explorer
Resource/Agent Agent Agent Explorer
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