Cisco CRS-1 - Carrier Routing System Router

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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Contents
Provisioning Channels to Handle Calls 3-3
Telephony and Media Resources Provisioning Checklist 3-4
Provisioning the JTAPI Subsystem 3-4
Configuring a JTAPI Provider 3-6
Provisioning JTAPI Call Control Groups 3-8
Provisioning a JTAPI Trigger 3-13
Provisioning JTAPI Triggers for Unified CCX Queuing 3-19
Updating the JTAPI Client 3-19
Provisioning the Cisco Media Subsystem 3-20
Provisioning ASR and TTS in Cisco CRS 3-22
Before You Provision ASR/TTS 3-22
Provisioning the MRCP ASR Subsystem 3-23
Provisioning MRCP ASR Providers 3-23
Provisioning MRCP ASR Servers 3-24
Provisioning MRCP ASR Groups 3-26
Provisioning the MRCP TTS Subsystem 3-28
Provisioning MRCP TTS Providers 3-29
Provisioning MRCP TTS Servers 3-30
Provisioning MRCP TTS Default Genders 3-32
Configure the Default TTS Provider for the CRS System 3-33
CHAPTER 4 Provisioning Cisco Unified CCX 4-1
About Unified CCX 4-2
Unified CCX Subsystem Provisioning Checklist 4-4
Configuring the RM JTAPI Provider 4-5
Provisioning the RM JTAPI Provider 4-5
Associating Agent Extensions with the RM JTAPI Provider 4-6
Configuring Unified CM for Unified CCX 4-7
Displaying Unified CM Cluster Nodes in Unified CCX 4-7