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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Preface
The Cisco Customer Response Solutions Administration Guide provides
instructions for using the Cisco Customer Response Solutions (CRS)
Administration web interface to provision the subsystems of the Cisco CRS
package and to configure Cisco CRS applications.
This guide shows you how to implement three systems that integrate with the
Cisco CRS Platform:
• Unified Contact Center Express (Unified CCX)
• Unified IP Interactive Voice Response (Unified IP IVR)
• Unified Queue Manager (Unified QM)
This guide also includes a reference section that describes all the menus and menu
options of the CRS Administration web interface.
This guide will help you to:
• Perform initial configuration tasks.
• Administer applications, the CRS Engine, and other components of the Cisco
Unified Communications framework.
• Familiarize yourself with the menus and menu options of the CRS
Administration web interface.
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