Section 1 --- General Information
The Executive 2005
18
CUSTOMER RELATIONS
Only by ensuring your confidence and satisfaction with our products and services can we have
continued success as a manufacturer of motorhomes. We believe a good relationship with our customers
is just as important as improving the technical excellence of our products. Your authorized dealer is
pleased to help you with instructions about your motorhome and to offer service when you need it. If
problems remain after you have consulted your dealer you are invited to contact our Customer Service
Department. Please have all pertinent information (serial numbers, model number, etc.) when calling.
We will work with the dealer and see that every attempt to resolve the matter is made.
Customer Service Department
91320 Coburg Industrial Way
Coburg, Oregon 97408
877-466-6226
REPORTING SAFETY DEFECTS
If you believe that your motorhome has a defect which could cause a crash or could cause injury or
death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA)
in addition to notifying Monaco. If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of motorhomes, it may order a recall or remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your dealer or
Monaco. To contact NHTSA you may either call the Auto Safety Hot line toll-free at 1-800-424-9393
(or 1-202-366-0123 in the Washington D.C. area) or write to:
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington, DC 20590
www.nhtsa.dot.gov
TAKING DELIVERY
Monaco Responsibilities
Your motorhome has been manufactured to the highest quality and standards by factory trained per-
sonnel. Quality inspections are performed throughout the manufacturing process of your
motorhome. The motorhome has been carefully and almost completely hand assembled in our factory.
Prior to the motorhome arriving at the dealership, all systems have been carefully tested and inspected
to ensure optimum performance. The necessary forms and required manuals have been placed in the
motorhome at the time of shipment to the dealership.
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