Section 1 --- General Information
The Executive 2005
20
Prepare for the Appointment
If you’re having warranty work done, be sure to have your warranty registration papers with you. All
work to be performed may not be covered by the warranty; be sure to discuss additional charges with the
service manager. Keep a maintenance log of your motorhome service history. This can often provide a
clue to the current problem.
Prepare a List
Make a written list of specific repairs needed. It is important the service manager be aware of all
previous work which has been done on your motorhome. For example: if the motorhome has been
repaired due to an accident. While this may not seem important, it could have a significant effect on the
dealer’s diagnosis of a problem.
Be Reasonable With Your Requests
Do not leave a list of 20 items to be serviced and expect to have the motorhome back by 5:00 p.m. If
you list a number of items, and must have your motorhome back by the end of the day, discuss the situ-
ation with the service manager and list items in order of priority. Some items may not be able to be
repaired due to work loads or parts availability. Expect to make a second appointment for work not
completed or for the long, drawn-out repair item.
No Looking Over the
Technician’s Shoulder
Please do not be offended when you are told you cannot watch the work being done. Many service
area insurance requirements forbid the admission of customers into the service work area.
Inspect the Work Properly
Check out the service or repair job when you pick up your motorhome and notify the service manager
of any dissatisfaction. If circumstances prevent returning for immediate corrective work, make an
appointment as soon as possible.
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