Error Messages and Codes 3-55
Finisher Stacker Tray Failure, Code 117
The system detected that the Stacker Tray Upper Limit Sensor was turned ON after 
the Stacker Tray began lifting up. Or the Stacker Tray Upper Limit Sensor remained 
on after the lowering down of the Stacker Tray was completed.
Troubleshooting References 
Applicable Parts Wiring and Plug/Jack Map References
■ Stacker Motor
■ Finisher Control Board
Troubleshooting Procedure 
Step Actions and Questions Yes  No
1
1. Actuate the stacker upper limit sensor in 
diagnostics. 
2. Does the value change between H and L?
Go to step 2. Troubleshoot 
using the 
transmissive 
sensor 
procedure.
2
1. Run the Finisher Stacker Motor Down test 
in diagnostics. 
2. Does the stacker tray lower?
Go to step 5. Go to step 3.
3
Does the stacker motor turn? Diagnose and 
repair the 
mechanical 
problem. Check 
the stacker motor 
gear, stacker 
tray, and belt 
track gear.
Go to step 4.
4
Is +24 VDC present at P/J 847-12 with the 
Finisher Stacker Motor Down test running in 
diagnostics?
Replace the 
stacker motor.
Replace the 
finisher control 
board.
5
1. Run the Finisher Stacker Motor Up test in 
diagnostics.
2. Does the stacker tray move up?
Replace the 
finisher control 
board.
Go to step 6.
6
Does the stacker motor turn? Diagnose and 
repair the 
mechanical 
problem. Check 
the stacker motor 
gear, stacker tray 
and belt track 
gear.
Go to step 7.