Xerox 7750DXF - Phaser Color Laser Printer User Manual

General Troubleshooting 4-21
Media Jams and the Paper Path
Media-Based Problems
■ Print the Paper Tips page from the printer’s front panel for a list of the
supported media types and weights. The customer should be using a quality
laser printer paper. The printer may have trouble picking smooth-finish
paper. Verify the tray and the printer support the media being used by the
customer. Not all supported types can be used from all trays.
■ Only Phaser 45-Series Transparency Film should be used in this printer.
■ Inspect the paper for bent, torn, or folded corners.
■ Ensure that the media type matches the settings at the front panel.
■ Ensure that the paper guides are set correctly.
Multiple-Sheet Pick
1. Ensure that the paper is in good condition and appropriate for a laser printer;
quality office laser printer paper works best.
2. Ensure that the printer is within its environmental specifications by using the
built-in service diagnostics temperature test.
3. Ensure that the paper is correctly loaded in the tray and the tray has not been over
filled.
4. Try loading paper from a fresh ream or flip the paper over.
5. Clean the pick rollers with a clean, slightly moistened, lint-free wipe.
6. Replace the paper pick rollers.
7. Check the tray’s retard roller for damage.
Mis-Pick
1. Check that the correct type of media is being used.
2. Try loading paper from a fresh ream or flip the paper over.
3. Clean the pick rollers with a clean, dry, lint-free wipe.
4. Troubleshoot the pick roller assembly.
Damaged Prints
The printed page exits either wrinkled, creased, or torn. The printer neither jams nor
displays an error code.
1. Stop the paper in the paper path to determine where the media becomes damaged.

Xerox 7750DXF - Phaser Color Laser Printer Specifications

General

Brand	Xerox
Model	7750DXF - Phaser Color Laser Printer
Category	Printer
Language	English