Management Connection Problems Troubleshooting
Public Key of Management Host changed.
If the Public Key of the Network Element was found in the workstation file system but it
is not the same as the Network Element actual key (was changed), you will receive the
following warning message: 'Host Identification has changed. Do you want to replace
existing key with: <Signature>'. Click Yes to accept.
Authentication Failed, Management Host does not have the ML device Public Key
or Passphrase is incorrect.
If the Public Key of the MetaASSIST View was not entered into the Network Element,
the Passphrase is incorrect, or user did not accept the public key of the Network Element,
you will receive the following error message: 'Authentication Failed'. Ask the system
administrator for a new Public Key.
3 SSH sessions are already opened.
If 3 SSH sessions are already in progress and you try to open a fourth one, you will
receive the following error message: 'Authentication Failed'.
Login problems (common for all interfaces)
MetaASSIST View displays the error message 'Login failed.' in the following cases:
User Account Does Not Exist.
In this case, an incorrect User Name was typed in. Click Close and type a different user
name.
Illegal Password was typed.
In this case, an incorrect Password was typed in. Click Close and type a correct
Password. MetaASSIST View can be configured for IP Access Control. See IP Access
Control (on page 12-21).
User account is locked.
Administrator can lock user account manually. Also, the system can be configured to
provide automatic control on number of failed attempts (configurable) that should cause
the user account to be locked automatically. Only the administrator can unlock the user
account (locked automatically or manually).
MetaASSIST View displays the error message: "Currently too many sessions are open on the
Actelis system" in the following case:
Too many users.
The Actelis system can support up to 20 concurrent management sessions on the Head-
end (19 remotely (via LAN) and 1 locally (via craft port) connected management hosts).
If more users try to connect, then the error message appears.
Auto-discovered Actelis NEs auto-login failed.
Attempt of the system to access TL1 agent on linked Actelis NE using the same
user/password as on manually connected Actelis NE failed, due to possible difference in
user accounts on various Actelis NEs.
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