Resolving Management Connection Problems Troubleshooting
Resolving Management Connection
Problems
Unsuccessful connections can be due to configuration or login problems as follows:
Configuration Problems
Craft Port Access problems:
Local Craft port setting (baud rate) specified in MetaASSIST View, configured on
ML device and configured on your management host serial port (COM1/COM2) do
not match. In this case, MetaASSIST View tries to reconnect indefinitely. It is
recommended to check the connection parameters. If local craft connection cannot be
established, configure your PC Baud Rate according to ML definitions, change the
Baud Rate in the Connect dialog box, and try to re-connect.
If connection was not established at any of the baud rates this implies that the Craft
port was disabled. Try one of the following:
o On Actelis system, try to use IP access (via COLAN (MGMT) or ETH-<ID>) if
IP address was already configured beforehand;
o Replace the Actelis system with another one (with factory setup).
o Serial port connector or cable is damaged. It is recommended to check physical
connectivity;
Ethernet Port Access problems:
Out-of-band management problems: In all of the following cases, MetaASSIST
View tries to reconnect indefinitely. Resolve the problem and MetaASSIST View
will reconnect automatically.
Verify that the ML device COLAN (MGMT) port is enabled (using a craft
connection). By factory setup, ML device COLAN (MGMT) is disabled;
COLAN (MGMT) port settings do not match PC port configurations. This can be due
to the following:
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