Resolving Management Connection Problems Troubleshooting
Resolving MetaASSIST View / Actelis System Software Problems
Software version problems can be due to partial or fully incompatible SW versions between
MetaASSIST View and the Actelis System.
Partially Incompatible MetaASSIST View vs. Actelis System Version: MetaASSIST
View notifies the user about partially incompatible MetaASSIST View vs. Actelis System
Version (for example unknown version of known product line) with the following
notification:
"Unknown S/W version of the Actelis System. Some functionality would be unavailable or
may work improperly. An upgrade of MetaASSIST is recommended. Would you like to
continue anyway?"
In this case, the user can open the MetaASSIST View application and connect with the
Actelis System of an unknown version of a known product line but will have the following
notification displayed on all panes:
"Unknown Actelis System S/W. Please upgrade MetaASSIST View."
Fully Incompatible MetaASSIST View vs. Actelis System Version: MetaASSIST View
notifies the user about fully incompatible MetaASSIST View vs. Actelis System Version
(unknown/unsupported version of unknown/unsupported product line) with the following
notification:
"Incompatible S/W version of the Actelis System. An upgrade of MetaASSIST is required."
In this case, the user cannot open MetaASSIST View for Actelis Systems of
unknown/unsupported version of unknown/unsupported product line.
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