Canon imageCLASS LBP6780dn - Page 247

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Troubleshooting > Updater > Error Messages
Troubleshooting > Updater > Error Messages
No. Messages Timing of display Cause Remedy
11 An error occurred.
Error Code: [xxx]
UGW linkage (main
screen)
UGW linkage was turned ON when eRDS was OFF.For a device using eRDS, turn ON the eRDS. For a device not using eRDS, turn OFF the
UGW linkage.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
An internal error occurred at the time of acquiring
delivery information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
On-site (error dialogue) An internal error occurred at the time of acquiring
applicable rmware information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
An internal error occurred at the time of sending
approval information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
An internal error occurred at the time of delivery
order
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
Immediate download
(error dialogue)
An internal error occurred at the time of requesting
rmware delivery information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
During the download, all space in the storage disk
was occupied. (DiskFull)
After adding vacant space of the storage disk, re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
At the end of receipt, an internal error occurred. Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
Manual update (error
dialogue)
At the update start, an internal error occurred. Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company
Automatic update (error
dialogue)
At the update start, an internal error occurred. Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
Deletion of downloaded
rmware
At the time of notifying cancellation, an internal
error occurred.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.