Canon imageCLASS LBP6780dn - Page 246

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Troubleshooting > Updater > Error Messages
Troubleshooting > Updater > Error Messages
No. Messages Timing of display Cause Remedy
11 An error occurred.
Error Code: [xxx]
communication test, etc.
(main screen)
The max value (space/le) was exceeded and new
log was not accepted.
Normally an old log le is deleted before the max
value (space/le) is exceeded, but error may occur
due to other element (e.g. I/O error).
Check if the log le exceeded the max value.
<Update log>
Max space: 128KB/le
Max le number: 4
<System log>
Max space: 512KB/le
Max le number: 4
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
Notice of version
information (main screen)
Failed to acquire version information of device
due to no CDS registration of rmware version of
device.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
At the time of notifying version information, failed to
connect to the delivery server.
Check if the network environment is correct to solve the cause of the error occurrence.
If the network environment of the device is correct, obtain the log etc. (Refer to
"System Management Operations" under “Version Upgrade”of "Updater" in Chapter 6
“Troubleshooting” of this manual.) and contact Support Div. of the sales company.
No return of notifying version information
Network cable was disconnected during notice of
version information.
Re-connect the network cable and re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
Failed to send notice of version information since
the main power was turned OFF and then ON
during the sending.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
Server stopped at the time of sending notice of
version information.
Check the network environment of the device and re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.
An internal error occurred at the time of sending
notice of version information.
Obtain the log etc. (Refer to "System Management Operations" under “Version
Upgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contact
Support Div. of the sales company.