CHAPTER 17
Troubleshooting Initial Startup Problems
Your Cisco ASR 1000 Series Router went through extensive testing before leaving the factory. However, if
you encounter problems starting the router, use the information in this chapter to help isolate the cause of
the problems. This chapter contains the following sections:
The procedures in this chapter assume that you are troubleshooting the initial system startup and that your
router is in the original factory configuration.
If you have removed or replaced components or changed any default settings, the recommendations in this
chapter might not apply. Make sure to review the safety warnings listed in the Regulatory Compliance and
Safety Information for the Cisco ASR 1000 Series Aggregation Services Routers publication that accompanied
your Cisco ASR 1000 Series Router before using the troubleshooting procedures in this chapter.
For operations and maintenance information, such as checking the LEDs, checking status using show
commands, what to do when installation is not successful, that is specific to the Cisco ASR 1000 Series
Aggregation Services Routers, see Cisco ASR 1000 Series Aggregation Services Routers Operations and
Maintenance Guide .
Note
•
Troubleshooting Overview , page 645
•
Online Troubleshooting Resources, page 646
•
General Troubleshooting Tips, page 646
•
Troubleshooting the Upgrade, page 652
•
Replacing or Recovering a Lost Password, page 655
Troubleshooting Overview
This section describes the methods used in troubleshooting the router. The troubleshooting methods are
organized according to the major subsystems in the router.
If you are unable to solve a problem on your own, you can contact a Cisco customer service representative
for assistance. When you call, have the following information ready:
• Date you received the router and the chassis serial number (label located on the chassis, see xref “Serial
Number Label Location” section.
Cisco ASR 1000 Series Router Hardware Installation Guide
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