•
Installed SPAs.
◦
Use the show platform command to determine which SPAs are installed if possible.
•
Cisco software release number.
◦
Use the show version command to determine this information if possible.
•
Brief description of the symptoms and steps you have taken to isolate and solve the issue.
•
Maintenance agreement or warranty information.
Online Troubleshooting Resources
In addition to following the subsystems approach to troubleshooting, a variety of online troubleshooting
resources are available.
•
Cisco ASR 1000 Series Aggregation Services Routers Troubleshooting Guide contains information to
help you troubleshoot problems with the Cisco ASR 1000 Series Router.
•
Cisco.com registered users can access various troubleshooting tools such as Software Advisor, Cisco
IOS Error Message Decoder Tool, and Output Interpreter Tool after logging in at http://www.cisco.com/
en/US/support/tsd_most_requested_tools.html.
General Troubleshooting Tips
The following table lists general troubleshooting tips.
You must always have two power supplies installed on the Cisco ASR 1000 Series Routers to ensure
sufficient cooling for the box. The system fans are inside the power supply and must spin for cooling.
Since all the system fans can be powered by one power supply, it is not required for the second power
supply to be powered on, but it must be installed.
Note
Table 138: General Startup Troubleshooting Tips
Corrective ActionSymptom
Check that:
•
All power cords are properly connected to the
Cisco ASR 1000 Series Router and at the power
connection end.
•
The power switch is in the | ON position.
System fails to power on
Cisco ASR 1000 Series Router Hardware Installation Guide
646
Troubleshooting Initial Startup Problems
Online Troubleshooting Resources
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