Cisco CRS-1 - Carrier Routing System Router User Manual

5-5
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 5 Provisioning Additional Subsystems
Provisioning the Unified ICME Subsystem
Step 3 Click Update.
The configuration information is added to the system.
You are now ready to configure the Unified ICME VRU Scripts area of the Unified
ICME Configuration web page.
The table below describes the expanded call variables that are available on the
Unified ICME subsystem.
Parameter
Separator
The character used to delineate individual parameters in a multiple parameter
variable.
Additional VRU
Call Information
(Check boxes.) Use to select the expanded call variables you want to use to pass
call-related information.
Field Name Description
Expanded Call Variable Description
Task ID Task ID that handles the current call.
Media ID Media ID that handles the current call.
Last Redirected Address Transient part ID of the call.
Arrival Type Arrival type of the call.
Session Handled Boolean flag that the Unified ICME software or a Set Contact Info step with
a Handled flag step sets to indicate whether the session is handled.
Note Cisco CRS automatically sets the flag whenever a call is
connected to an agent.
VRU Script Name Script name to run on the PreConnect feature.
Config Param Parameters for the VRU scripts on the PreConnect feature.

Cisco CRS-1 - Carrier Routing System Router Specifications

General

Brand	Cisco
Model	CRS-1 - Carrier Routing System Router
Category	Network Router
Language	English