Cisco CRS-1 - Carrier Routing System Router User Manual

CHAPTER
6-1
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
6
Configuring Cisco Applications
The Cisco CRS system uses applications to interact with contacts and perform a
wide variety of functions, such as prompting callers for information, transferring
calls, and providing information to callers.
To configure CRS applications, you must complete the following tasks:
• Provision telephony and media resources (see “Provisioning the JTAPI
Subsystem” section on page 3-4)
• Provision your Unified CCX subsystem, if required (see “About Unified
CCX” section on page 4-2)
• Provision additional subsystems, if required (see “Provisioning Additional
Subsystems” section on page 5-1)
The following sections describe how to configure applications and make them
available to the CRS system.
• About CRS Applications, page 6-2
• Adding Application Triggers, page 6-17
• Managing Scripts, page 6-24

Cisco CRS-1 - Carrier Routing System Router Specifications

General

Brand	Cisco
Model	CRS-1 - Carrier Routing System Router
Category	Network Router
Language	English