Chapter 6 Configuring Cisco Applications
About CRS Applications
6-4
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
3. Install grammars. The CRS system uses specific grammars to recognize and
respond to caller response to prompts. You must store these grammars in a
directory to make them available to the CRS system.
4. Install customized CRS languages. Language packs, such as American
English, Canadian French, and so on, are installed with Cisco CRS. You
install language packs in a directory accessible by the CRS system.
5. Install Java files. In addition to the Java files automatically installed as part
of the Cisco CRS installation process, you can install your own custom
classes and Java Archive (JAR) files in order to customize the performance of
your CRS system.
6. Add a Cisco script application. Scripts created in the CRS Editor are used as
the basis for Cisco script applications.
7. Add an application trigger. Triggers are specified signals that invoke
application scripts in response to incoming contacts. After adding a new
Cisco script application, you need to add a trigger so that this application can
respond to telephone calls and/or HTTP requests.
To add a new Cisco script application, complete the following steps.
Procedure
Step 1 From the CRS Administration menu bar, choose Applications > Application
Management.
The Application Configuration summary web page opens.
Step 2 Click the Add a New Application hyperlink.
The Add a New Application web page opens.
Step 3 From the Application Type drop-down menu, choose Cisco Script Application
and click Next.
The Cisco Script Application configuration web page opens.
Step 4 Use this web page to specify the following fields.
Field Description
Name A name for the application.
Description
Use the Tab key to automatically populate this field.
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