Contents
xvi
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Adding a New Data Source 15-17
The HTTP Menu Option 15-17
HTTP Configuration 15-17
Add a New HTTP Trigger 15-18
The eMail Menu Option 15-18
eMail Configuration 15-18
The Cisco Media Menu Option 15-19
Add a New CMT Dialog Control Group Hyperlink 15-19
The MRCP ASR Menu Option 15-19
MRCP ASR Provider Configuration 15-20
Add a New MRCP ASR Provider 15-21
MRCP ASR Server Configuration 15-21
Add a New MRCP ASR Server 15-21
MRCP ASR Dialog Group Configuration 15-22
Add a New MRCP ASR Dialog Control Group 15-22
The MRCP TTS Menu Option 15-22
MRCP TTS Provider Configuration 15-23
Add a New MRCP TTS Provider 15-23
MRCP TTS Server Configuration 15-24
Add a New MRCP TTS Server 15-24
CHAPTER
16 The Tools Menu 16-1
The Alarm Definition Menu Option 16-2
The Plug-ins Menu Option 16-2
The Real-time Reporting Menu Option 16-3
The Real-time Snapshot Config Menu Option 16-3
The Historical Reporting Menu Option 16-6
The Database Server Configuration Hyperlink 16-7
The User Configuration Hyperlink 16-7