Cisco CRS-1 - Carrier Routing System Router User Manual

CHAPTER
7-1
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
7
Managing Prompts, Grammars,
Documents, and Custom Files
Cisco CRS applications can make use of many auxiliary files that interact with
callers, such as scripts, pre-recorded prompts, grammars, and custom Java classes.
To manage these auxiliary files, you must complete the following tasks:
• Provision your telephony and media resources (see the “About CRS
Telephony and Media” section on page 3-2).
• Provision your Unified CCX subsystem, if required (see the
• Provision additional subsystems, if required (see the “About Additional
Subsystems” section on page 5-2.
• Configure your Cisco script applications (see the “About CRS Applications”
section on page 6-2
Depending on your particular CRS implementation, your applications might make
use of some or all of the file types described in the following sections:
• Managing Prompt Files, page 7-2
• Managing Grammar Files, page 7-3
• Managing Document Files, page 7-4
• Managing Languages, page 7-7
• Recording and Uploading Prompt Files, page 7-11
• Managing Custom Files, page 7-15
• Managing AAR Files, page 7-18

Cisco CRS-1 - Carrier Routing System Router Specifications

General

Brand	Cisco
Model	CRS-1 - Carrier Routing System Router
Category	Network Router
Language	English