Chapter 7 Managing Prompts, Grammars, Documents, and Custom Files
Recording and Uploading Prompt Files
7-12
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
You store pre-recorded prompts as .wav files. The CRS system also allows users
to record spoken names, which you can upload to be used in the playback of
prompts.
Note Although your MRCP vendor might support multiple .wav file header formats,
CRS supports audio playback of RIFF header .wav files, only.
ScanSoft uses RIFF headers. When generating a wav file prompt specifically for
Nuance, be sure to consider the server playing the prompt:
• If the prompt is played by the Nuance Speech Server, then the .wav file will
requires a SPHERE header.
• If the prompt is played by the CRS server, then the .wav file requires a RIFF
header.
Nuance provides a tool to convert .wav files from RIFF headers to SPHERE
headers.
Managing prompts involves the following tasks:
1. Create a folder to store prompts. You must create a folder to store the .wav
files that the CRS system uses as prompts.
2. Record a prompt. You can record your own prompts to be used in
applications.
3. Upload a prompt (or prompts). You can replace any of the stored prompts
used by Cisco script applications with a different .wav file by uploading the
new .wav file.
4. If necessary, add spoken name prompts. Some CRS applications play back the
pre-recorded names of the people that callers are trying to reach, in order to
allow the caller to confirm the transfer of the call.
This section contains the following topics:
• Recording a Prompt, page 7-13
• Add Spoken Name Prompts, page 7-15
Note For instructions for Adding and Uploading prompts, see “Managing Prompt
Files” section on page 7-2.
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