Preface
Organization
xxii
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Part 3 contains the following chapters:
Chapter 10 Managing Cisco CRS
Historical Reporting
Describes how to configure the
database server, schedule data
synchronization, configure historical
report users, and set up automatic and
manual purging of the Cisco CRS
historical reports databases.
Chapter 11 Reporting on Real-Time
CRS Data
Describes how to run real-time
reports on CRS data. Provides
directions for launching sub-reports,
printing reports, refreshing reports,
and setting report options.
Chapter Title Description
Chapter Title Description
Chapter 12 The System Menu Describes the options under the
System menu of the
CRS Administration menu bar.
Chapter 13 The Applications Menu Describes the options under the
Applications menu of the
CRS Administration menu bar.
Chapter 14 The Subsystems Menu Describes the options under the
Subsystems menu of the
CRS Administration menu bar.
Chapter 15 The Tools Menu Describes the options under the Tools
menu of the CRS Administration
menu bar.
Chapter 16 The Help Menu Describes the options under the Help
menu of the CRS Administration
menu bar.
Appendix A Cisco CRS Licensing
Packages
Describes the features that are
available with each Cisco CRS
license package.