GL-1
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
GLOSSARY
ACD
Automatic Call Distribution. A feature that automatically routes incoming calls to
the next available or longest idle agent or attendant in a line hunt group.
Active server
The CRS server that is normally up and running. The active server provides all
CRS system services and resources. This server is synchronized with all the other
servers in the CRS cluster when administrative changes are made.
Alarm
Signals that declare the run-time status and state of the Cisco CRS system and
provide information for troubleshooting. Alarms can be forwarded to a Syslog
server, to an SNMP trap subagent, or to a Windows Event Log.
Alarm catalog
A file that contains alarms definitions.
Alarm definition
A list of alarms and their properties. The definition for each alarm includes the
alarm name, a description, an explanation, recommended actions, and related
information.
Alarm message
An alarm name followed by the reason for the alarm or the module name.
Alarm service
A Windows service that receives alarms from the Cisco CRS Engine and its
subsystems.
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