Chapter 3 Provisioning Telephony and Media
Provisioning the JTAPI Subsystem
3-12
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Directory
Number
Setting
(continued)
Voice Mail Profile A list of profiles defined in the Voice Mail Profile
Configuration.
The first option is <None>, which is the current default Voice
Mail Profile that is configured in the Voice Mail Profile
Configuration.
AAR Group Automated Alternate Routing (AAR) group for this device.
The AAR group provides the prefix digits that are used to
route calls that are otherwise blocked due to insufficient
bandwidth. An AAR group setting of <None> specifies that
no rerouting of blocked calls will be attempted.
User Hold Audio Source Audio source heard by the caller when the CRS Script places
the caller on hold via the Hold Step (when the user presses
the hold key).
Network Hold Audio
Source
Audio source heard by the caller will when CRS performs a
Consult Transfer (when Unified CCX calls an agent). Use
this entry for the .wav file (for example, .wav file playing a
ring back tone) to be played to the caller during this Consult
Transfer.
Call Pickup Group The number that can be dialed to answer calls to this
directory number in the specified partition.
Display Use a maximum of 30 alphanumeric characters. Typically,
use the user name or the directory number (if using the
directory number, the person receiving the call may not see
the proper identity of the caller).
Leave this field blank to have the system display the
extension.
External Phone Number
Mask
Phone number (or mask) that is used to send Caller ID
information when a call is placed from this line.
You can enter a maximum of 30 number and X characters.
The X characters represent the directory number and must
appear at the end of the pattern. For example, if you specify
a mask of 972813XXXX, an external call from extension
1234 displays a caller ID number of 9728131234.
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