Chapter 3 Provisioning Telephony and Media
Provisioning the JTAPI Subsystem
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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
• CTI information, such as a CTI port device and CTI route points for each call
CRS simultaneously places or accepts.
• Directory Number information, such as the Voice Mail Profile and Calling
Search Space.
• Call Forward and Pickup instructions.
To add and configure a JTAPI trigger, complete the following steps.
Procedure
Step 1 From the CRS Administration menu bar, choose Subsystems > JTAPI.
The JTAPI Configuration web page opens, displaying the JTAP Call Control
Group summary web page.
Note You can access the JTAPI Configuration web page only when the CRS
Engine is running.
Step 2 On the JTAPI Configuration navigation bar, click the JTAPI Triggers hyperlink.
The JTAPI Trigger Configuration summary web page opens.
Note For a complete description of all columns, icons, and buttons on this page,
see “The JTAPI Menu Option” in Chapter 15, “The Subsystems Menu.”
Step 3 Click the Add a New JTAPI Trigger hyperlink.
The JTAPI Trigger Configuration web page opens.
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