Chapter 3 Provisioning Telephony and Media
Provisioning the JTAPI Subsystem
3-16
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Trigger
Information
(continued)
Call Control Group Drop-down menu, choose the call control group to associate
with the trigger.
Primary Dialog Group Drop-down menu, choose the dialog group to associate with
the trigger (if media is required by the associated
application).
MRCP ASR groups are associated with locales when
created. If you are configuring the MRCP ASR group as your
dialog group, you should only configure such groups that
can satisfy all the locales needed by the application
configured at this trigger.
Tip Be sure to match the locales needed by the
application with the MRCP groups being configured
so that the groups can satisfy the locale requirements
at runtime.
For more information, see “Provisioning MRCP ASR
Groups” section on page 3-26.
Secondary Dialog Group Drop-down menu, choose a back-up dialog group to
associate with the trigger if the primary dialog group does
not have enough resources to provide for an incoming call on
this trigger.
Note If the secondary dialog group is an MRCP Group,
please follow the guidelines described above for the
Primary Dialog Group field.
Device Name A unique identifier for this device, consisting of
alphanumeric characters, dots, dashes, or underscores.
Description A descriptive name for the CTI route point.
Device Pool The device pool to which you want to assign this route point.
A device pool defines sets of common characteristics for
devices, such as region, date/time group, softkey template,
and MLPP information.
Location The total bandwidth that is available for calls to/from this
location. A location setting of <None> indicates that the
locations feature does not keep track of the bandwidth used
by this route point.
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