Chapter 3 Provisioning Telephony and Media
Provisioning the JTAPI Subsystem
3-18
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Step 5 Click Add.
The JTAPI Trigger Configuration summary web page opens, showing the new
JTAPI trigger.
Call
Forward and
Pickup
Settings
Forward Busy Check one of the following options:
Voice Mail: to use settings in the Voice Mail Profile
Configuration window. When this box is checked, Unified
CM ignores the settings in the Destination box and Calling
Search Space.
Destination: to use any disable phone number, including an
outside destination.
Calling Search Space: to apply the above setting all devices
that are using this directory number.
Call Pickup Group The number dialed to answer calls to this directory number
in the specified partition.
Display Use a maximum of 30 alphanumeric characters. Typically,
use the user name or the directory number (if using the
directory number, the person receiving the call may not see
the proper identity of the caller). Leave this field blank to
have the system display an extension.
External Phone Number
Mask
Phone number (or mask) that is used to send Caller ID
information when a call is placed from this line.
You can enter a maximum of 30 number and X characters.
The X characters represent the directory number and must
appear at the end of the pattern. For example, if you specify
a mask of 972813XXXX, an external call from extension
1234 displays a caller ID number of 9728131234.
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