Troubleshooting from the Health Summary Page 416
Troubleshooting From the Diagnostics Page 418
Troubleshooting When You Cannot Access the Graphical User Interfaces 419
Troubleshooting by Using Cisco Diagnostics USB 419
Troubleshooting with the Network USB Flash Drive When You Cannot Access the
Administrative Interface 422
Troubleshooting Using the System LED 424
CHAPTER 52
Troubleshooting Issues 427
A critical internal software component is down and the system must be restarted 429
The conference bridge is experiencing an issue 429
The system has reached maximum capacity for multiparty conferencing 429
A large number of devices (phones) are unable to register with the system possibly indicating
a problem with the internal network or network services 430
The gateway is experiencing an issue 430
One or more gateway ports are unable to communicate with the telephone network 431
The system is unable to communicate with the telephone network through the SIP trunk 431
Problems have been detected with the gateways connecting the system to the telephone
network 432
The system is unable to offload call detail records 432
The maximum storage capacity for call detail records has been exceeded 433
The DNS service is incorrectly configured or unreachable 433
A required service failed 433
A problem has been detected with the system hardware 434
A firmware update is required for MCS 7890 434
An MCS 7890 is experiencing hardware issues 434
An MCS 7890 requires a BIOS recovery 434
Windows 7 435
Linux 435
Automatic Mode 436
Manual Mode 436
The system is experiencing sustained high CPU usage 437
The system is nearing maximum memory capacity 437
The system is nearing maximum processing capacity 437
The system has reached maximum capacity for calls going through the telephone network 438
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
OL-27022-01 xiii
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