• Cannot delete SPA8800 phone/connection, page 448
• Unable to make calls to local mobile phone numbers, page 449
• Outgoing PSTN calls take a long time to get established, page 449
• Upgrade of Connection Pack fails during installation, page 450
• Cisco OnPlus is unable to discover Cisco Business Edition 3000, page 450
• The system is unable to connect to the outgoing email server used for sending System Notifications
email, page 450
• The system is unable to authenticate with the outgoing email server used for sending System
Notifications, page 451
• The system experiences an issue on generating a System Notifications email, page 451
A critical internal software component is down and the system must be
restarted
Problem A critical service, which is needed to support the operation of the system, is not operational.
Solution Restart the system to recover the service. If this problem persists, contact your technical support
team; for example, contact your Value Added Reseller (VAR), or if you are the Value Added Reseller, contact
the Cisco Technical Assistance Center (TAC).
The conference bridge is experiencing an issue
Problem A conference device is no longer registered to the system. The conference service is unavailable until
the device re-registers.
Solution Perform any of the following actions:
• Check to see if the conference bridge hardware is powered down (this could be the ISR router, such as
the Cisco 2901) and, if so, restore power.
• Check if a network issue has occurred by using the Ping Diagnostics feature (Select Monitoring >
Diagnostics > Ping to ping the gateway and the Cisco Business Edition 3000 server).
• Verify that the Ethernet connection is secure to the gateway. If the ping fails, then check the Cisco
Business Edition 3000 server.
• Verify that the gateway configuration (the CLI commands generated by Cisco Business Edition 3000)
is correct and has not changed.
The system has reached maximum capacity for multiparty conferencing
Problem All available conference bridge resources are being used.
Solution Perform any of the following actions:
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
OL-27022-01 429
A critical internal software component is down and the system must be restarted