Cisco IE-3000-8TC Administration Guide

• Use the Test Connection button to ensure the access information to the server is correct and that the
directory is reachable.
• Ensure that the information entered is correct (IP address, name, password, protocol, and path).
• Verify that the target server is operating correctly.
• Ensure that the user has appropriate access rights and that the remote location is not full.
The maximum storage capacity for call detail records has been exceeded
Problem The CDR files disk usage exceeded maximum disk allocation. Some undelivered files may have been
deleted to bring disk usage down. Call detail records within the last 30 days are being deleted, starting with
the oldest records.
Solution Perform the following actions:
• Ensure that there is not a hardware disk problem on the local server.
• Determine if too many undelivered CDR files have accumulated.
• Use the Test Connection button to ensure the access information to the server is correct and that the
directory is reachable.
• Ensure that the information for the remote server is correct (IP address, name, password, protocol, and
path).
• Verify that the protocol server is operating correctly.
• Ensure that the supplied user credentials have appropriate access rights.
The DNS service is incorrectly configured or unreachable
Problem The DNS server could not resolve the host name or IP address of the Cisco Business Edition 3000
server.
• Check the DNS service to verify that the hostname of the Cisco Business Edition 3000 server maps to
the IP address that you added for the Cisco Business Edition 3000 server.
• Ensure that the DNS service has both forward lookup and reverse lookup entries configured.
A required service failed
Problem A required service that is needed to support the Cisco Business Edition 3000 server failed.
Solution Perform any of the following actions:
• Restart the server. (Select Maintenance > Restart/Shutdown).
• If the issue persists, generate a log file by navigating to Monitoring > Diagnostics; then, download the
log file to your PC and send it to the technical support team; for example, contact your Value Added
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
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The maximum storage capacity for call detail records has been exceeded

Cisco IE-3000-8TC Specifications

General

Switching Capacity	16 Gbps
MAC Address Table Size	8000
Uplink Ports	2 x 10/100/1000Base-T or SFP (Small Form-Factor Pluggable)
Operating Temperature	-40°C to 70°C
Mounting	DIN rail
Ports	8 x Ethernet 10/100Base-TX ports
Jumbo Frame Support	Yes