Reseller (VAR), or if you are the Value Added Reseller, contact the Cisco Technical Assistance Center
(TAC).
A problem has been detected with the system hardware
Problem A hardware failure, such as a problem with the fan, hard drive, or memory, occurred.
• Solution Restart the server. (Select Maintenance > Restart/Shutdown.)
• If the issue persists, contact your technical support team; for example, contact your Value Added Reseller
(VAR), or if you are the Value Added Reseller, contact the Cisco Technical Assistance Center (TAC).
A firmware update is required for MCS 7890
In the event a critical firmware update is required for the MCS 7890 platform, this upgrade will be made
available to customers in the form of an offline bootable tool called the Cisco Firmware Update CD (FWUCD).
Customers can search Cisco.com for the latest FWUCD releases that are applicable to
MCS 7890 server.
Customers are advised to monitor Cisco.com for any new FWUCD releases, and apply FWUCD releases
as soon as possible to mitigate any critical problems. Additional details concerning contents, critical fix
information, and firmware will be made available along with each FWCD release.
Note
The release of FWUCD is independent of MCS 7890 and Cisco Business Edition 3000 releases. It follows
an independent release cycle based on new critical firmware fixes, and is made available as and when it is
needed. As a result, FWUCD media is not provided at the time of purchase.
To prevent firmware corruption, which can result in a catastrophic failure of the MCS 7890, use of a UPS
is highly recommended. The time to complete a firmware update is generally less than 30 minutes.
Warning
An MCS 7890 is experiencing hardware issues
For hardware issues, contact your Cisco-certified partner.
An MCS 7890 requires a BIOS recovery
Use the supplied USB flash drive for recovery operations.Note
If using a different USB flash drive than the one provided with the MCS 7890, the USB flash drive must be
set up as non-bootable. In most cases USB drives are non-bootable, however, if your USB drive is bootable,
use the following steps to remove this feature.
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
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A problem has been detected with the system hardware