• Restart the server. (Select Maintenance > Restart/Shutdown.)
• If the issue occurs again in a week, perform the following tasks:
◦ Enable tracing on the Diagnostics page (Select Monitoring > Diagnostics).
◦ Attempt to reproduce the issue.
◦ Generate a log file on the Diagnostics page, and download the log file to your PC.
◦ Send the log file to the technical support team; for example, contact your Value Added Reseller
(VAR), or if you are the Value Added Reseller, contact the Cisco Technical Assistance Center
(TAC).
A phone failed to register
Problem A phone may fail to register for different reasons, such as a phone name on the Phones page
(Users/Phones > Phones) contains a typographical error or a phone may exist but be unknown on the network.
Solution Perform any of the following actions:
• Check the name of the unregistered phone for possible typographical errors. (Select Users/Phones >
Phones.)
• Investigate all unregistered phones. The Phone page in the Cisco Business Edition 3000 Administrative
Interface (Users/Phones > Phones) displays the registration status of the phone.
• Verify that the network is running properly.
• If you are using DHCP, verify that the DHCP server is configured appropriately. Verify that the phone
is obtaining an IP address from the DHCP server.
• Review any status messages that display on the phone. Verify that the TFTP Server menu option on the
phone contains the IP address of the Cisco Business Edition 3000 server. For information on status
messages and the TFTP Server option, refer to the phone administration documentation that supports
your phone model.
PSTN calls are not established due to the value of the Called Party type number
Problem When you route PSTN calls using T1/E1 PRI or T1 CAS connections, the Cisco Business Edition
3000 communicates the type of number for the Called Party to the service provider. The type of the number
depends on whether the called number is local, long distance, or an international number.
If the number format is not valid, the service provider returns an error with a cause code of 28 (Invalid Number
Format), and the PSTN calls will not be established.
Solution Select Connections > PSTN Connections > Edit PSTN Connection > Connection Settings >
Show Advanced Settings/Hide Advanced Settings. Set the Called Party IE number to Unknown. The type
of number will be designated as a unknown number type and the PSTN calls will not fail from the service
provider with cause code of 28.
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
OL-27022-01 439
A phone failed to register
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