Cisco IE-3000-8TC Administration Guide

Internal Gateway
Problem The internal gateway is no longer registered to the system. This service is unavailable until the device
re-registers.
Solution Reboot the system. If this problem persists, contact your technical support team; for example, contact
your Value Added Reseller (VAR), or if you are the Value Added Reseller, contact the Cisco Technical
Assistance Center (TAC).
One or more gateway ports are unable to communicate with the telephone
network
Problem The gateway is registered but not functioning (layer 3 of the OSI Model/D channel is inoperable).
Solution Perform any of the following actions:
• Verify that the gateway configuration (the CLI commands generated by the Cisco Business Edition
3000) is correct and has not changed.
• Check the gateway status (for example, verify that it is powered on and correctly deployed).
• Verify connectivity from your telephony service provider to the gateway (for example, check that layer
1 and 2 are established by observing the LEDs on the gateway).
• Restart the gateway.
• Restart the Cisco Business Edition 3000 server. (Select Maintenance > Restart/Shutdown)
If you cannot resolve the issue by taking the previous actions, generate a log file by
navigating to Monitoring > Diagnostics; download the log file, and send it to your
technical support team; for example, contact your Value Added Reseller (VAR), or if
you are the Value Added Reseller, contact the Cisco Technical Assistance Center (TAC).
Note
The system is unable to communicate with the telephone network through the
SIP trunk
Problem The system is unable to communicate with the telephone network through the SIP trunk.
Solution Perform the following actions:
• Check to see if the session border element is powered down and, if so, restore power.
• Check if a network issue has occurred by using the ping command to ping the session border element
and the Cisco Business Edition 3000 server.
When using the ping command, ensure that the PC is on the same subnet.
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
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One or more gateway ports are unable to communicate with the telephone network

Cisco IE-3000-8TC Specifications

General

Switching Capacity	16 Gbps
MAC Address Table Size	8000
Uplink Ports	2 x 10/100/1000Base-T or SFP (Small Form-Factor Pluggable)
Operating Temperature	-40°C to 70°C
Mounting	DIN rail
Ports	8 x Ethernet 10/100Base-TX ports
Jumbo Frame Support	Yes