• Users, Departments, Phones, and Lines, on page 46
• Cisco User Connect Licensing, on page 95
• Checklists for Users, Departments, Lines, and Phones, on page 139
Attendant Console
Using Cisco Unified IP Phone 8961 as an Attendant Console
Cisco Business Edition 3000 supports the Cisco Unified IP Phone 8961 which, can be used as an attendant
console when a Cisco Unified IP Color Key Expansion Module (KEM) is attached to the phone. For information
on connecting a KEM, see Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco
Unified Communications Manager 8.5 (SIP).
The addition of the KEM expands the number of buttons that are available to the Cisco Unified IP Phone
8961 to 41 buttons for use as an attendant console. This provides the user with up to 40 buttons that can be
used as speed dials, line buttons, or other features as required.
Using Cisco Unified IP Phone 7962, 7965, and 7975 as an Attendant Console
Cisco Business Edition 3000 supports the Cisco Unified IP Phone 7962, 7965, and 7975 which, can be used
as an attendant console when a Cisco Unified IP Phone Expansion Module 7915 or Cisco Unified IP Phone
Expansion Module 7916 is attached to the phone. For information on connecting a Key Expansion Module
(KEM), see Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module
7916 .
The addition of the KEM expands the number of buttons that are available to the Cisco Unified IP Phone
7962, 7965, and 7975 by 48 buttons when two Key Expansion Modules are added for use as an attendant
console. This provides the user with extra buttons that can be used as speed dials, line buttons, or other features
as required.
Configuring the Key Expansion Module
The system administrator uses the Usage Profile of the Cisco Business Edition 3000 Administrative Interface
to set up a usage profile for an attendant console. Using the Phone Button Template, the administrator can
configure the buttons that are available when one or two KEMs are attached to the phone.
Button number 1 is automatically designated as a line by the system because button number 1 is used to
correlate the phone and user when the user extension is assigned to line 1 on the phone. You cannot update
Line Button 1.
The Phone Button Template is automatically provisioned with speed dials for the buttons that are available.
The system administrator can use the Phone Button Template to change the function of the buttons that are
available.
During migration all speed-dial details are saved and migrated to the new system.
For more information about configuring the Usage Profile, see Usage Profiles Settings, on page 373 .
Video Support
Cisco Business Edition 3000 supports point-to-point video calls between two video-capable, nonteleworker
phones (for example, Cisco Unified IP Phones 8941 and 8945) within the same site or when calling between
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
OL-27022-01 9
Components of the Cisco Business Edition 3000 System
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