Cisco IE-3000-8TC Administration Guide

CHAPTER 55
Opening a Case with Cisco Technical Assistance
Center
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical
Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website
provides online documents and tools for troubleshooting and resolving technical issues with Cisco products
and technologies. The website remains available 24 hours a day, 365 days a year at this URL:
http://www.cisco.com/techsupport
Using the online TAC Service Request Tool represents the fastest way to open S3 and S4 service requests.
(S3 and S4 service requests specify those requests in which your network is minimally impaired or for which
you require product information.) After you describe your situation, the TAC Service Request Tool
automatically provides recommended solutions. If your issue is not resolved by using the recommended
resources, your service request will get assigned to a Cisco TAC engineer. Find the TAC Service Request
Tool at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1
or S2 service requests represent those in which your production network is down or severely degraded.)
Cisco TAC engineers get assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
See any of the following topics for details on the type of information that you need when you contact TAC
and information on methods of sharing information with TAC personnel:
• Information You Will Need, on page 468
• Required Preliminary Information, on page 468
• Online Cases, on page 469
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
OL-27022-01 467

Cisco IE-3000-8TC Specifications

General

Switching Capacity	16 Gbps
MAC Address Table Size	8000
Uplink Ports	2 x 10/100/1000Base-T or SFP (Small Form-Factor Pluggable)
Operating Temperature	-40°C to 70°C
Mounting	DIN rail
Ports	8 x Ethernet 10/100Base-TX ports
Jumbo Frame Support	Yes