Chapter 7
Diagnostics/Troubleshooting
This chapter describes how to setup and run the tools and software that help
maintain image quality and system operation. Basic host, system, and board level
diagnostics are run whenever power is applied. Some Service Tools may be run
at the application level.
Content in this chapter
7.1 Collect vital System Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-2
7.2 Request for Service (RFS) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
7.3 Check Point Voltages - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
7.4 Screen Captures and Logs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
7.5 Remote Access to the Service Platform - - - - - - - - - - - - - - - - - - - - - - - - - - 7-12
7.6 Common Service Desktop (CSD) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-14
7.7 How to use the Auto Tester program - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-18
7.8 Troubleshooting Trees, Instructions and Tech Tips - - - - - - - - - - - - - - - - - - 7-20
Voluson E-Series Service Manual
5539550APB Revision 6
7-1