7.5 Remote Access to the Service Platform
Content in this section
7.5.1 General - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-12
7.5.2 How the Customer enables/disables Disruptive Mode and VCO - - - - - - - - - - - - - - 7-13
7.5.1 General
This allows GE technicians to view the entire customer´s desktop and operation system. Using VCO (Virtual
Console Observation) a service technician or the OLC (OnLine Center) can access and modify all settings
and programs or run diagnostics on the customer's Voluson E-Series system.
When Voluson E-Series systems can be serviced remotely, service costs are minimized, and customers
benefit from decreased costs and decreased downtime for their systems.
Note
Remote access is ONLY possible if the Service Platform is properly configured (either by the user or a GE
technician at site). Operation see Section 3.13.8 "InSite Configuration" on page 3-70 .
Remote access to the Voluson E-Series system requires permission and customer input before a GE service
technician or OLC can access the customer's system remotely.
Disruptive Mode can be selected by the customer directly on the Voluson E-Series (see
Section 7.5.2 on
page 7-13
), or requested remotely by the service technician or OLC .
Diagnostics/Troubleshooting
7-12
Voluson E-Series Service Manual
5539550APB Revision 6
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