Troubleshooting / Service 
Troubleshooting Procedures 
Release M  DR4500A Classic Series Circular Chart Recorder With or Without Control Product Manual  215 
April 2017 
Table 9-9 Procedure #4—Troubleshooting erratic pen movement symptoms 
 
Do not lubricate the plastic gears on the chart and pen motors. 
 
 
How to do it or where to find the data 
Check the sensor and lead wires for 
continuity. Check the connections. 
Replace the sensor lead wires as needed. 
Tighten the connections. 
Check the pen and input configuration 
data. 
Refer to Section 3 - Configuration. 
Replace the servo plate assembly. 
Refer to the instructions included with the 
replacement part. 
Call Technical Assistance Center. 
1-800-423-9883  USA and  Canada 
 
Table 9-10 Procedure #5—Troubleshooting pen failure symptoms 
 
Do not lubricate the plastic gears on the chart and pen motors. 
 
 
How to do it or where to find the data 
Check the sensor and lead wires for 
continuity. Check the connections. 
Replace the sensor lead wires as needed. Verify 
and tighten the input connections. 
Check the pen arm for secure 
mechanical attachment to the servo 
shaft. 
Verify that the flat-head screw that attaches the 
pen arm to the plastic servo gear on the servo 
shaft is tight. 
Check the servo cable plug connection 
(J6) on the main printed circuit board. 
Visually examine the plug and reseat it. 
Refer to the instructions included with the 
replacement part. 
Call Technical Assistance Center. 
1-800-423-9883  USA and Canada 
 
Table 9-11 Procedure #6—Troubleshooting keyboard and/or display failure symptoms 
 
How to do it or where to find the data 
Run a Key Test to check the operation of 
the keys and displays. 
Refer to Section 5 - Operation for procedures on 
running a key test. 
Replace the membrane switch 
(keyboard) and /or display printed circuit 
board as required. 
Refer to the instructions included with the 
replacement part.