23y paper jam messages
Error code Description Action
230.xx A single page of media is jammed at the inner
door.
Multiple pages of media are jammed at the
inner door.
Go to
“Duplex/manual feed sensor (S1) service check” on
page 58.
230.01 The Duplex (S1) sensor is obstructed. Go to
“Duplex/manual feed sensor (S1) service check” on
page 58.
230.02 The Duplex (S1) sensor was made early. Go to
“Duplex/manual feed sensor (S1) service check” on
page 58.
230.03 The Duplex (S1) sensor did not make. Go to
“Duplex/manual feed sensor (S1) service check” on
page 58.
230.06 No media in duplexer. Go to
“Duplex/manual feed sensor (S1) service check” on
page 58.
232.xx Paper jam at input sensor. Go to
“Duplex/manual feed sensor (S2) service check” on
page 60.
232.02 The input (S2) sensor was made early while
duplexing.
Go to
“Duplex/manual feed sensor (S2) service check” on
page 60.
232.03 The input (S2) sensor did not make while
duplexing.
Go to
“Duplex/manual feed sensor (S2) service check” on
page 60.
232.05 The input (S2) sensor did not break while
duplexing.
Go to
“Duplex/manual feed sensor (S2) service check” on
page 60.
Duplex/manual feed sensor (S1) service check
Actions Yes No
Step 1
Is the printer setting on a hard, flat surface?
Go to step 2. Make sure the printer is
setting on a level, flat
surface
Step 2
Enter Diagnostics Menu.
For CS310 models, turn the printer off, press and hold Down and Right,
turn the printer on, and then release the buttons when the installed
memory and processor speed displays.
For CS410 and CS510 models, turn the printer off, press and hold 3 and
6, turn the printer on, and then release the buttons when the installed
memory and processor speed displays).
Perform the Base Sensor Test. See
“BASE SENSOR TEST” on page 176.
a Select Base Sensor Test, and press Select.
b Select S1, and press Select.
c Install tray 1.
Does the display indicate InputS1‑Media Clear...?
Go to step 3. Go to step 5.
5027
Diagnostic information
58
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