Neopost IS-5000 Operator's Manual

Diagnostics and System Data11.4
Access to Diagnostics Data allows you to find the root cause of a system error or a
breakdown that may occur during the life of your system.
To retrieve this data, your system will perform a variety of tests to diagnose a problem and
generate a corresponding report.
Running Diagnostics Data and generating system reports should only be performed by a
certified Neopost Service Technician.
Diagnostics
Login as the Supervisor, you can gain access to the following diagnostics:
CommentsDiagnosticNb
Sends a message to a server (if connected) to check
the connection.
Ping Server1
Reports the status ([0] or [1]) of the sensors below:
•
Base Sensors
•
Dynamic Scale Sensors
•
Feeder Sensors
•
Automatic Label Dispenser Sensors
System Status2
•
Moistening Pumps
•
Moistening Flap position
•
Paper Fan
Feeder Tests3
The Screen displays, successively and without text,
a red page, a green page, and a blue page.
Display4
Displays “Key ok” if the test is correctControl Panel Keys5
Checks the COM ports.Base Serial Ports6
Ping Tool7
Modem Self Test8
IP Configuration Checker9
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11
Troubleshooting

Neopost IS-5000 Specifications

General

Brand	Neopost
Model	IS-5000
Category	Digital Mailing system
Language	English