Neopost IS-5000 Operator's Manual

Paper Jamming11.1
Paper Jamming in the Base
This occurs when envelopes are stopped in the transport mechanism of the Base.
ActionPossible cause
1.
Clear the Base as indicated below.
2.
Correct the cause indicated in the left
column:
-
Mail sizes: see Mail Specifications
on page 277 .
-
Envelope stacking: see Using the
Mixed Mail Feeder on page 91 .
•
The item(s) is too thick.
•
The size of the item(s) is incorrect.
•
Envelopes are not properly stacked on
the Feeder Platform.
How to clear mail jammed in the Base
To clear mail jammed in the Base:
1. Pull the Release Handle underneath the Base.
2. Using your other hand, remove the jammed envelopes.
If the jammed envelopes can not be removed, perform the following:
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11
Troubleshooting

Neopost IS-5000 Specifications

General

Brand	Neopost
Model	IS-5000
Category	Digital Mailing system
Language	English