Troubleshooting : Keeping Up To Date
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Troubleshooting is always a moving target as users discover ever more exotic ways to use Pyramix. Therefore, this
section is necessarily historic.
If the answer to your problem cannot be found here or elsewhere in the documentation, for the latest information
please consult the FAQ sections at:
http://www.merging.com
If you need further technical support, please e-mail
support@merging.com
Keeping Up To Date
Acquiring and installing regularly the latest Drivers/Firmware/BIOS or Operating System available for equipment
such as: Graphic Cards, CD/DVD writers, Network Adapters, Motherboards, (but exercise especial caution), external
drives, RAID controllers and other third party hardware add-ons, will ensure that your system will always perform
as efficiently as possible. Always accept any ‘rollback’ options, just in case the driver updates have unforeseen con-
sequences.
Keeping Windows (and DirectX) up to date with latest service packs is also, in general, a positive move towards
maintaining a healthy system.
Note: These operations are not required for Mykerinos and Daughterboards simply because the
latest firmware for your hardware (if any) is automatically installed by the most recent Pyramix
installer.
Pyramix Busy Warning
When Pyramix is engaged on a very demanding task, such as a opening a huge project, or a long and complex
render, the user interface may appear to freeze with the window changed to white and the interface not respond-
ing.
A status window opens at the bottom right of the main Pyramix window to inform the user that Pyramix is still
operational. One of the following messages may be displayed:
• Pyramix Virtual Studio busy (during tasks like: opening project, mount, renders, libraries,…)
• AAF Parser busy (during AAF import task)
• Merging Technologies VS3 busy (during Mixer tasks)
• Merging Technologies Convert busy (during Convert task)
Note: The small progress bar within the Pyramix status window (white) will progress at different
speeds. Please be aware that the progress bar does not necessarily indicate the remaining busy
time.
Error Messages
Audio Engine Drops Warning
This message informs users about possible CPU delays leading to potential audio errors in record or playback.
Mykerinos sends or requests audio data to or from the CPU in “frames” of 26ms. If one of these frames is not given
to, or taken from, the Mykerinos driver in time, this will result in a loss of audio data, and the Audio Engine Drops
Warning will be shown.
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