Station
Assignment
5-30 Strata CIX Programming Vol.1 12/09
06 Muitple DN Hunt Enable if hunt group is created for multiple DN operation. Multiple DN hunt groups
should be circular with no pilot number. Set to disable for UCD group.
Possible values:Enable or Disable (default = Disable)
07 DHG Auto CampOn Whether to execute Automatic Camp On to the distributed hunt group or not.
Possible values:Enable or Disable (default = Disable)
Should be applied to VM Distributed hunt groups so callers automatically camp on to
voice mail when all VM ports are busy. Does not apply to circular or serial hunt
groups.
Set to Enable for UCD group
08 UCD Enable/
Disable
To turn on or off the Universal Call Distribution feature.
Possible values:Enable or Disable (default = Disable)
09 UCD MOH Source Select which MOH interface will be connected to the music source of the Universal
Call Distribution. This source will be played to calls in the UCD Queue.
Possible values:No MOH Source, BIOU-1-J1~J3, processor MOH Jack, BIOU-2-
J1~J3, XSTU-1~8
Note Maximum 128 calls in queue at one time.
The number of calls waiting in the queue times the number of agents in the
system must be less than 128. For example, two UCD groups - group #1 has
10 agents and group #2 has 15 agents. Group #1 can have only 3 calls
queued (10x3 = 30) when group #2 already has 6 calls in the queue (15x6 =
90). A total of 120.
10 UCD Overflow
Timer
Select the amount of time that UCD calls should remain in the UCD Queue before
they overflow.
Possible values:1 to 3600 seconds in 1 second intervals (default = 300 seconds)
Note The overflow destination is the destination assigned to the UCD Pilot System
Call Forward-No Answer Timer.
11 UCD RBT Timer If no UCD agents are available when a call is routed to the UCD group the caller will
hear Ring Back Tone (RBT) for the length of time set for this timer. After this time
expires the caller will be routed from RBT to the UCD MOH interface.
Possible values:0~30
Default = 10
F
IELD DESCRIPTION
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