Strata CIX Programming Vol.1 12/09 11-1
Maintenance
Maintenance 11
This chapter discusses Strata CIX maintenance functions.
Trace Function
To analyze Strata CIX problems efficiently, Toshiba needs to get the event trace data and ISDN trace data.
These data sets enable analysis of the problems Strata CIX may experience. It is helpful for
troubleshooting problems that are difficult to duplicate.
Please contact Toshiba Technical Support to coordinate the running of the procedures that appear in this
section. Technical Support will walk you through the required steps.
Trace Data
By running traces when tests are conducted on your Strata CIX system, you ensure that data are being
kept in the event your system encounters a problem. This data can be sent to Toshiba Tech Support for
analysis and troubleshooting.
Strata CIX can collect the following trace data:
• Error Log (including crash dump)
• Event Trace
• ISDN L3 trace
Error Log
When Strata CIX detects an error the information is stored automatically without executing a program.
However, if the system locks up, you must restart the system to save the data to the Secure Digital (SD) or
SmartMedia (SM) card.
Start/Stop/Store Trace Data
When you execute a test, start recording the trace data by enabling the Event Trace Control (Program
903). See page 11-2. If you use ISDN extensions or trunks, please record ISDN trace data by starting “904
ISDN Trace Location” on page 11-3.
To test and retrieve trace data
Note This procedure requires use of optional SD/SM reading hardware and software or FTP management
with a personal computer. See “908 Secure Digital and SmartMedia” on page 10-5.
1. Start your test. If a problem occurs, stop the trace (please refer to the Event Trace Control and 904
ISDN Trace Location program instructions in this manual).
2. Verify the results by running the same test(s) again. If the problem can be duplicated the information
contained in the trace data becomes more useful.
3. Unmount data to the SD/SM using “Set Time and Date” on page 10-4.
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