Error Messages and Codes 3-21
8
1. Using a Type II Toner Vacuum, vacuum 
out the belt cleaner and waste auger.
2. Is the actuating lever broken off of the 
belt cleaner toner gate?
Replace the belt 
cleaner assembly.
Go to step 9.
9
1. Remove the waste toner cartridge.
2. Enter service diagnostics and run the 
Agitator Motor test.
3. Does the motor operate correctly?
Verify the waste 
toner cartridge is 
fully seated.
Complete.
Go to step 10.
10
1. Check the voltage at J532A16 on the 
harness.
2. Is the voltage +24 VDC?
Go to step 12. Go to step 11.
11
1. Check the voltage at J43-12 on the 
harness.
2. Is the voltage +24 VDC?
Replace the 
engine control 
board.
Go to step 13.
12
1. Check the voltage at J532A17 on the 
harness.
2. Is the voltage +24 VDC?
Replace the 
engine control 
board.
Replace the 
waste toner 
agitator motor.
13
Is +24 VDC present at the low-voltage 
power supply board?
Troubleshoot the 
wiring between 
the +24 VDC 
LVPS and the 
Engine Control 
Board.
See 
"Troubleshooting 
the Low-Voltage 
Power Supplies" 
on page 4-17.
14
1. Remove the accumulator belt 
assembly.
2. Enter Service Diagnostics and run the 
Accum Belt Motor test.
3. Does the motor turn?
Diagnose and 
repair the 
mechanical 
condition binding 
the accumulator 
belt assembly.
Since the 
accumulator belt 
drive motor is a 
servo motor, 
there are no 
voltage checks.
This failure can 
be caused by 1 of 
3 components. 
Replace and test 
in the following 
order:
■ motor
■ interface 
board
■ engine control 
board
Troubleshooting Procedure  (Continued)
Step Actions and Questions Yes No