Maintenance: About Our Service
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Under time and material pricing, customers are billed for the actual cost of the
repair, making this a cost-effective method for minor repairs. Under flat rate
pricing, customers pay a fixed service charge to repair unit failures (excluding
damage or abuse), resulting in simplified paperwork and easier budgeting.
Consulting Services
Our Consulting Services offer one of the broadest and most experienced
resource portfolios in the communications testing industry. This team of
professionals offers expertise in software development, test procedure
development, and network consulting, as well as years of expert test
knowledge. Support is available for all core Acterna product lines:
Network Consulting and Management — Provides services such as
productivity analysis, test strategy assessment, on-site applications
assistance, and specialized training.
Software Customization — Develops scripts for remote and automated
testing, statistics, and emulation.
Test Procedure Development — Creates procedures for automated testing,
network testing, and compliance testing.
Test systems field engineering and installation
Acterna offers a range of support services for our centralized test systems,
designed around the needs of the customer’s network. These services help
preserve the investment over the life of the equipment. Available services
include the following:
Critical Services Program — Provides technical support at any time, 7 days
a week, 24 hours a day. Replacement parts are guaranteed to arrive within 48
hours of contacting Acterna.
Maintenance Contracts — Cost-effective management for networks with
multiple test systems.
Out-of-Warranty Service Agreement — Covers the test system for failures
after the warranty expires, including all time and material costs and return
shipping costs to the customer site.
Field Engineering and Installation Service — Provides a variety of options
for implementing the test system into the network, including installation,
configuration, upgrades, and on-site technical support.
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