Maintenance: About Our Service
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modified or is merged with other software by Customer or any third party or
(b) all or any part of the Software is installed on any computer equipment
other than the Designated Server or used with any operating system for
which the Software is not designed.
Services Warranty — Acterna warrants that the Services provided by
Acterna, if any, shall be performed promptly, diligently and in a professional
manner in accordance with the commercial standards of the industry. Acterna
shall not, however, be responsible for any delays that are not due to Acterna’s
fault or negligence or that could not have reasonably been foreseen or
provided against.
WARRANTY DISCLAIMER — FOR HARDWARE, SOFTWARE, AND/OR
SERVICES FURNISHED BY ACTERNA, THE FOREGOING WARRANTIES
ARE IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED. ACTERNA SPECIFICALLY DISCLAIMS ALL
OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, ON ANY
HARDWARE, SOFTWARE, DOCUMENTATION OR SERVICES INCLUDING
BUT NOT LIMITED TO WARRANTIES RELATING TO QUALITY,
PERFORMANCE, NONINFRINGEMENT, MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS THOSE ARISING
FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE.
UNDER NO CIRCUMSTANCES WILL ACTERNA BE LIABLE FOR ANY
INDIRECT OR CONSEQUENTIAL DAMAGES RELATED TO BREACH OF
THIS WARRANTY.
Equipment return instructions
For each piece of equipment returned for repair, attach a tag that includes
the following information:
• Owner’s name, address, and telephone number.
• The serial number, product type, and model.
• A detailed description of the problem or service requested.
• The name and telephone number of the person to contact regarding
questions about the repair.
• The return authorization (RA) number or reference number.
If possible, return the equipment using the original shipping container and
material. If the original container is not available, the unit should be carefully
packed so that it will not be damaged in transit; when needed, appropriate
packing materials can be obtained by contacting Acterna Customer
Services. Acterna is not liable for any damage that may occur during
shipping. The customer should clearly mark the Acterna-issued RA or
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