Contents
xiv
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Control Center/Servers 13-3
Servers/Display Licenses 13-4
Servers/Add License(s) 13-4
Control Center/Features 13-4
Control Center/Features/Component Activation 13-4
The Datastore Control Center Menu Option 13-5
The System Parameters Menu Option 13-5
The Custom File Configuration Menu Option 13-6
Custom Classes/Steps/Subsystems Configuration 13-6
List of Custom Steps/Subsystems Start Up Order 13-7
The Alarm Configuration Menu Option 13-8
The Tracing Menu Option 13-9
Trace File Configuration 13-10
Trace Configuration 13-10
Agent/Historical/Repository Trace Configuration 13-10
The Logout Menu Option 13-11
CHAPTER
14 The Applications Menu 14-1
The Application Management Menu Option 14-2
The Script Management Menu Option 14-3
Prompt Management 14-4
Grammar Management 14-5
Document Management 14-7
AAR Management 14-8
CHAPTER
15 The Subsystems Menu 15-1
The JTAPI Menu Option 15-2
JTAPI Provider Configuration 15-3